Second Life Status

Reports of Connection Trouble Around Denmark and Germany

Investigating - Support has received reports of connection-related issues that appear to be centered around the countries of Denmark and Germany. The issue is reminiscent to previous connection troubles mentioned here: https://lindenlab.freshdesk.com/support/solutions/articles/31000172562-intermittent-login-trouble . In many instances residents report receiving the error message "Despite Our Best Efforts", while others may be able to log into alternate accounts just fine. We have heard of some success with residents using virtual private networks (VPN's) to alleviate the problem. As always please follow this blog for updates.
Apr 17, 2024 - 10:38 PDT

Second Life Regions Operational

Second Life Main Channel Regions Operational

Second Life Release Candidate Regions Operational

Websites Operational

secondlife.com Operational

marketplace.secondlife.com Operational

community.secondlife.com Operational

wiki.secondlife.com Operational

my.secondlife.com Operational

feedback.secondlife.com Operational

support.secondlife.com Operational

search.secondlife.com Operational

places.secondlife.com Operational

land.secondlife.com Operational

Second Life Services Operational

Logins Operational

LindeX Purchases Operational

Marketplace Purchases Operational

Process Credits Operational

Inworld Services Operational

Group Text Chat Operational

L$ Transactions Operational

Rezzing Operational

Voice Chat Operational

Profiles Operational

Teleports Operational

Inventory Operational

Group Voice Chat Operational

Experiences Operational

External Support Operational

Chat Support Operational

Phone Support Operational

Case Support Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Rolling Restarts for Second Life Main Channel May 14, 2024 06:00-12:00 PDT

We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, May 14th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on May 11, 2024 - 06:19 PDT

Rolling Restarts for Second Life RC Channels May 15, 2024 07:00-13:00 PDT

We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, May 15th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Posted on May 11, 2024 - 06:20 PDT

Past Incidents

May 12, 2024

Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
May 12, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 10:00 PDT

Scheduled - Phone and chat support will be unavailable Sunday, May 12th from 10:00 a.m. PDT - 11:00 a.m. PDT. Ticket submissions will still be available at this time.
May 12, 06:07 PDT

May 11, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
May 11, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 10:00 PDT

Scheduled - Phone and chat support will be unavailable Saturday, May 11th from 10 a.m. PST - 11 a.m. PST. Ticket submissions will still be available at this time.
May 11, 06:17 PDT

May 10, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
May 10, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 11:00 PDT

Scheduled - Phone and chat support will be unavailable Friday, May 10th from 11:00 a.m. PST - 12:00 p.m. PST. Ticket submissions will still be available at this time.
May 10, 08:49 PDT

Scheduled Billing Maintenance

Completed - The scheduled maintenance has been completed.
May 10, 11:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 10:30 PDT

Update - We will be undergoing scheduled maintenance during this time.
May 9, 13:50 PDT

Scheduled - We will be performing maintenance on our billing systems on Friday, May 10th at 10:30 AM PDT. While this maintenance is in progress, Residents may be unable to use the cashier or to make purchases. Please watch this blog for updates.
May 9, 13:49 PDT

May 9, 2024

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
May 9, 10:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 09:00 PDT

Scheduled - Phone and chat support will be unavailable Thursday, May 9th from 9:00 a.m. PST - 10:00 a.m. PST. Ticket submissions will still be available at this time.
May 9, 06:13 PDT

May 8, 2024

Unscheduled Voice Service Maintenance

Resolved - This incident has been resolved.
May 8, 21:00 PDT

Identified - The issue has been identified and a fix is being implemented.
May 8, 20:15 PDT

Investigating - Second Life’s voice services are currently experiencing issues. During this time voice service may be intermittent or unavailable entirely. Please watch this page for updates!
May 8, 20:13 PDT

Unscheduled Inventory Maintenance

Resolved - We have moved this issue to our Solutions Center while our development team continue work on a fix. You can follow the updates here: https://lindenlab.freshdesk.com/a/solutions/articles/31000173144 .
May 8, 09:46 PDT

Update - We are continuing to work on a fix for this issue, thank you for your patience! As always please follow this blog for updates.
Apr 10, 10:06 PDT

Identified - We have identified the inventory issue and a fix is in the works. We do not have an ETA for it's release. As always please follow this blog for updates.
Mar 13, 10:07 PDT

Investigating - We have seen an increase in reports of inventory loss via error messages that contain the text "failed to create" when moving groups of objects between containers of any kind, rezzing objects (groups and single), picking objects up (single and groups), and similar movements.

An example of these is "failed to create inventory," which is the most commonly encountered error message. Our engineers are working to resolve this. To minimize the chances of encountering this, please make sure to rezz a smaller number of objects at a time.

Please keep an eye on this blog for updates.
Feb 13, 07:53 PST

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
May 8, 09:21 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, May 8th, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
May 3, 11:02 PDT

May 7, 2024

Partnering Account Issues

Resolved - This incident has been resolved.
May 7, 12:55 PDT

Investigating - We are aware that Residents may encounter an error when attempting to create or dissolve a Partnership, and our engineers are currently investigating the issue. Please monitor this blog for updates.
May 7, 08:17 PDT

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
May 7, 10:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 06:00 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, May 7th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
May 3, 11:01 PDT

May 6, 2024

No incidents reported.

May 5, 2024

Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
May 5, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 10:00 PDT

Update - We will be undergoing scheduled maintenance during this time.
May 5, 06:24 PDT

Update - We will be undergoing scheduled maintenance during this time.
May 5, 06:23 PDT

Scheduled - Phone and chat support will be unavailable Sunday, May 5th from 10:00 a.m. PST - 11:00 a.m. PST. Ticket submissions will still be available at this time.
May 5, 06:22 PDT

May 4, 2024

Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
May 4, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 06:00 PDT

Scheduled - Phone support will be unavailable Saturday, May 4th, from 6 a.m. PST - 2 p.m. PST. Live chat and ticket submissions will still be available at this time.
May 4, 04:21 PDT

Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
May 4, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 10:00 PDT

Scheduled - Chat support will be unavailable Saturday, May 4th, from 10 a.m. PST - 11 a.m. PST. Ticket submissions will still be available at this time.
May 4, 06:01 PDT

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

Rolling Restarts for Second Life RC Channels

Completed - The scheduled maintenance has been completed.
May 1, 09:49 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 07:00 PDT

Scheduled - We will be performing rolling restarts for regions on the Second Life RC Server channels on Wednesday, May 1st, beginning at approximately 7:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Apr 26, 11:10 PDT

Apr 30, 2024

Rolling Restarts for Second Life Main Channel

Completed - The scheduled maintenance has been completed.
Apr 30, 08:18 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 06:00 PDT

Scheduled - We will be performing rolling restarts for regions on the main Second Life Server channel on Tuesday, April 30th, beginning at approximately 6:00 AM PDT. Please refrain from rezzing no copy objects before and during the restart, and remember to save all builds. Please check this blog for updates.
Apr 26, 11:10 PDT

Apr 29, 2024

No incidents reported.

Apr 28, 2024

Phone Support Maintenance

Completed - The scheduled maintenance has been completed.
Apr 28, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 06:00 PDT

Scheduled - Concierge and Premium Plus phone support will be unavailable Sunday, April 28th. Live chat and ticket submissions will still be available at this time.
Apr 27, 07:28 PDT

Phone and Live Chat Support Maintenance

Completed - The scheduled maintenance has been completed.
Apr 28, 11:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 10:00 PDT

Scheduled - Phone and chat support will be unavailable Sunday, April 28th from 10:00 a.m. PST - 11:00 a.m. PST. Ticket submissions will still be available at this time.
Apr 28, 06:20 PDT